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Getting Started with Your Office 365 Account

Please note: USC Upstate ITS no longer uses Live@Edu for student email. To login to your email now, you will need to go to outlook.com/email.uscupstate.edu. Your username and password will remain the same.
 What is my USC Upstate e-mail address?

E-mail addresses are in the format username@email.uscupstate.edu. You should have received a data sheet when you were accepted that had your Upstate email on it.

How do I setup my password?

You will need to set your password online at password.uscupstate.edu. You will enter your username, click continue and then enter your 8 digit VIP ID number (the one you use to login to Self Service Carolina)

Where do I go to check my USC Upstate e-mail?

From any Web browser, surf to outlook.com/email.uscupstate.edu.

Create an E-mail

You create messages in the new message form. This is the same form Outlook Web provides for replying to and forwarding messages. When you reply to a message, the heading information (To, From, and Subject) is already filled in for you. For more information about how to reply to or forward a message, see Reply To or Forward a Message.

While you are creating a message, you can set the message format to HTML or plain text by using the list at the top of the message form. If you select HTML, a text formatting toolbar appears above the message body. You can use the toolbar to change the font of the whole message or of portions that you select. In addition to the default formatting options, you can add options to the toolbar by clicking Customize at the end of the formatting toolbar, and then selecting the check box next to the option that you want to add. For more information about how to format messages, see Format Messages and Posts.

To Create a New Message:
1. In any mail folder, click New , or press CTRL+N on the keyboard.

Note: You can also create a new message while you are viewing the address book. On the toolbar, click Address Book , and then use the search text box to find the person or distribution list to which you want to send a message. Right-click the recipient's name in the list, and then click New Message.

2. Enter the recipients that you want in To and Cc. For more information about recipients, see Add or Remove Recipients.
3. Type a subject.
4. Type your message in the message body.
5. When you are finished typing the message, click Send or press ALT+S to send it.

Open an E-mail

You can view your messages in the Outlook Web reading pane, or you can open them in a separate browser window. Messages that have not been read are displayed in bold type. To mark a message as Read, select the message, and then press CTRL+Q on the keyboard. You can also right-click the message, and then select Mark as Read on the menu. To mark a message as Unread, right-click the message, and then select Mark as Unread on the menu, or highlight the message and press CTRL+U on the keyboard.

Note: To use the CTRL+Q shortcut with Microsoft Windows Internet Explorer 7, you must disable the Quick Tabs feature.

When you open an e-mail message in Outlook Web , it is displayed in the read message form. The read message form and reading pane display the following information in the message heading:
Subject: The subject of the message.
Importance: The importance level of the message if it is set to Low or High.
From: The name or e-mail address of the sender or organization.
Sent: The date and time the message was sent.
To: The names or e-mail addresses of the primary recipients.
Cc: The names or e-mail addresses of the carbon-copy (Cc) recipients.

You can do multiple things with the information in the From, To, and Cc fields. Double-click any entry for more information about that person. You can also right-click any name to display a menu that lets you perform the following actions:
View basic contact information about that person.
Add that person to your Contacts.
Look up properties for that person.
Apply junk e-mail settings for that person's e-mail address, such as adding the person to your Safe Senders List. For more information about the Safe Senders List, see Junk E-Mail Tab.

To Open a Message in a Separate Window:
1. Locate the message that you want to read in Mail.
2. Double-click the message to open it, or select the message and press ENTER.

Close an E-mail

To close an open message, click the Close button at the top of the message form window or press the ESC key.

Delete an E-mail

To delete a message or multiple messages from a folder in Outlook Web , select the messages, and then click Delete on the toolbar, or right-click and click Delete on the menu. You can also press the DELETE key to delete the selected message.

Note: To select multiple adjacent messages, click the first and last messages in the list while you are holding down the SHIFT key. To select multiple messages that are not adjacent, hold down the CTRL key as you click each message that you want to select.

To delete an opened message, click Delete on the toolbar.

By default, all deleted messages are sent to the Deleted Items folder. Messages are not permanently removed until you delete them from the Deleted Items folder. If you want to permanently delete a message without sending it to the Deleted Items folder first, select it in the message list, and then press SHIFT+DEL on the keyboard.

Save an E-mail

You can save a message you want to send or complete later. This applies to new messages, in addition to messages that you are forwarding or to which you are replying. By default, saved messages are stored in the Drafts folder.

To Save a Message:
1. Open a new message, or reply to or forward an existing one.
2. On the toolbar, click Save or press CTRL+S.
You can now safely close the browser window that contains the saved message.

Note: To open a message that you previously saved, double-click the message in the Drafts folder.

Add or Remove Recepients

E-mail addresses for the message recipients are typed into the To, Cc, or Bcc text boxes located on the message form.

To Add or Remove Message Recipients:
In the To and Cc boxes, type the names or e-mail addresses of the message recipients. You can type all or part of the recipient's name or e-mail address. Separate multiple names by using semicolons (;).

Note: You can also address the message by clicking To or Cc. This opens the Address Book. The Address Book lets you search for a person in your organization's global address list or in your Contacts folder. After you locate a person in the Address Book, add the name to your e-mail message by selecting the name and then clicking To, Cc, or Bcc under Message recipients.
To add a resolved name in the address boxes to your Contacts folder, right-click the name, and then click Add to Contacts.
To delete a name from the address boxes, right-click the name, and then click Remove. You can also select the name and press DELETE, or put the cursor at the end of a name, and then press the BACKSPACE key.
To add blind carbon copy (Bcc) recipients, click Options on the message toolbar, and then, under Current Message Settings, select Show Bcc. You can also click To or Cc to open the Address Book.
Type the names of the recipients in the Bcc box, or click Bcc to open the Address Book. Bcc recipients receive a copy of the message, but their names do not appear in the list of recipients. Bcc recipients cannot see the names of other Bcc recipients.

About Resolving Names:
Outlook Web App can match partial names or e-mail addresses that you type in the To or Cc boxes to their corresponding recipients only if the partial name or e-mail address is unique. For example, if the address list contains the names John and Johnny, and you type John, the name John is not unique. This is because John and Johnny can be matched to John. The name John appears in gray text with a dashed red underline to indicate that there is no unique match for it. If you try to send a message to one or more recipients who cannot be matched to an e-mail address, Outlook Web App displays a menu for each unmatched name, one at a time. For each unresolved name, you can delete the name from the list of recipients or select from a list of possible matches that Outlook Web App has found in the Address Book.

To Resolve E-Mail Addresses:
1. On the toolbar, click Check Names or press CTRL+K or ALT+K. An unresolved name appears in gray text with a dashed red underline, and a menu appears under the name.
2. To delete the unresolved name, click Remove Without Sending.
3. To select a name from the list of possible matches, click the name. To view the properties for one of the possible matches, point to the name, and then click Properties to the right of the name.

Set Message Options

By clicking Options on the Message toolbar, you can add several features to messages. The following features can be added to new messages, replies, and forwarded messages:
Importance Sets the message importance to Low, Normal, or High. The default setting is Normal. Sensitivity Sets the level of sensitivity to Normal, Personal, Private, or Confidential. The default setting is Normal. If you select any other setting, the recipient will see a notation on the message that advises them of the setting. This is advisory only. It does not affect the message behavior in any way. Show Bcc Adds the Bcc field to the message form. Request a delivery receipt for this message Requests a delivery receipt for the message that you are creating. Request a read receipt for this message Requests a read receipt for the message that you are creating.

Reply To or Forward a Message

You can reply to or forward a message several ways.

Select the message in the message list or open the message. Use the following keyboard shortcuts to reply, reply to all, or forward a message. 
CTRL+R to Reply
CTRL+SHIFT+R to Reply to all
CTRL+SHIFT+F to Forward

You can also click the Reply , Reply to All , or Forward buttons.

You can also right-click a message in the message list, and then click Reply , Reply to All , or Forward from the menu.

To Reply to the Sender of a Message 
1. Select the message in the message list or open the message. On the toolbar, click Reply . When you click Reply, the To box is already addressed to the sender of the original message, and the subject is copied from the original message.
2. The text of the original message is copied in the message body. Type your reply in or above the sender's original message.

To Reply to the Sender and All Other Recipients of a Message 
1. Select the message in the message list or open the message. On the toolbar, click Reply to All . When you click Reply to All, the To and Cc boxes are already addressed to the sender and to all other recipients of the original message, and the subject is copied from the original message.
2. The text of the original message is copied in the message body. Type your reply in or above the sender's original message.

To Forward a Message 
1. Select the message in the message list or open the message. On the toolbar, click Forward .
2. In the To box, type the e-mail address to which you want to forward the message. The subject is automatically copied from the original message.
3. The text of the original message is copied in the message body. Type anything you want to add in or above the sender's original message.

Note: When you reply to or forward a message, the Subject box is already filled in. RE comes before the subject of a message to which you are replying. FW comes before the subject of a message that you are forwarding. You can leave this subject, or you can delete it and type a new subject.

Address a Reply or Forward 
When you click Reply or Reply to All , the new message form opens and contains the relevant names in the To and Cc boxes. You can add or remove names if it is necessary. When you forward a message, you fill in all the recipients yourself. For more information about how to add recipients to a message, see Add or Remove Recipients.

Send a Message

When you finish composing your message, click Send on the toolbar or press ALT+S.

Message Receipts

Outlook Web App lets you confirm that a message you sent has been received. Message receipts can be delivered to the sender when a message is delivered to the recipient and when the recipient reads the message.

To Request a Message Receipt:
1. After you compose your message, on the message toolbar, click Options.
2. To request that you be notified when your message is opened by the recipient, under Message Options, select the Request a read receipt for this message check box.
3. To request that you be notified when your message is delivered, select the Request a delivery receipt for this message check box.
4. Click OK to save the change and return to your message or click Close to close Options without making any changes.

Creating Rules

You can use the Options menu in Outlook Web App to manage rules to automatically perform specific actions against messages as they arrive, based on criteria that you choose. For example, you can create a rule to automatically move all mail sent to a distribution list that you are a member of to a specific folder.

To manage rules in Outlook Web App, click Options to open the Options menu in the Navigation Pane. Then click Rules in the Options navigation pane.

Note: In addition to creating rules by using the Rules window in Options, you can also create rules directly from messages. Right-click a message in the message list pane and select Create Rule, or open the message and select Create rule from the toolbar, to create a new rule. Click Show all options to view all available options for rules.

To Create a Rule 
Click New Rule, and then click an option to select it.

To Edit a Rule 
Select the rule from the rules window by clicking it. Click Change Rule to open the rule editing window. Make the changes that you want, and then click Save to save your changes or Cancel to close the rule without saving.

To Delete a Rule
Select the rule from the rules window by clicking it. Click Delete. A window will pop up asking if you want to permanently delete the selected items. Click OK on the confirmation window to permanently delete the rule, or click Cancel to cancel the deletion and to close the confirmation window.

To Reorder Rules 
Outlook Web App acts on rules from top to bottom in the order that they appear in the Rules window. To change the order of rules, click the rule you want to move and then click the up or down arrow to move the rule to the position that you want in the list.

You can also add an option to a rule to stop processing additional rules against any message that the rule applies to. This is useful if a message comes in that meets the criteria for more than one rule, but you want only one of the rules to be applied. For example, if you have a rule to move all messages sent to a distribution list to a particular folder, and another rule to move anything from your manager to another folder and your manager sends a message to that distribution list, you will find a copy of the message in both folders. If you want only the rule that moves messages from your manager to be applied, put that rule higher in the list than the rule that moves messages sent to the distribution list, then edit the first rule to add the option to stop processing more rules. The option to stop processing more rules is found under Do the following, Perform other actions. Click Perform other actions then select Stop processing more rules.

Notes

One of the default folders in a Microsoft Exchange mailbox is the Notes folder. This folder is used to store miscellaneous information in text form. Outlook Web App provides read-only App to notes that were created by using Microsoft Office Outlook.

You cannot modify a note from Outlook Web App, but you can forward it as an e-mail message.

Deleted Items

By default, every item that you delete from your mailbox goes to the Deleted Items folder and stays there until it is either individually deleted from that folder or the Deleted Items folder is emptied. If you right-click a mail folder, you can delete the entire contents of that folder by selecting Empty Folder. Using the Empty Folder command will not delete the contents of any sub-folders located within the folder that was emptied.

To Empty the Deleted Items Folder
1. In the navigation pane, right-click Deleted Items.
2. Click Empty Deleted Items.
3. Click OK to verify that you want to permanently delete all items in the Deleted Items folder or click Cancel to cancel the operation without emptying the folder.

Recovering Items That Have Been Emptied from the Deleted Items Folder 
If the system administrator for your organization has enabled the feature, you can recover items that have been emptied from the Deleted Items folder by using the Deleted Items Tab page in Options.

To Recover a Deleted Item 
1. Click Options, and then click Deleted Items.
2. Select the item that you want to recover by clicking it in the Recover Deleted Items list.
3. Click Recover to Deleted Items folder to recover the item or click Permanently Delete to permanently delete the item.

Recovered items will appear in the Deleted Items folder. You can then move or copy them to other folders as needed.

Note: Permanently deleting an item does not remove it from backups that were made before the item was deleted.

Junk E-mail Messages

Mail that is identified as possible junk e-mail is automatically moved to the Junk E-Mail folder, and any active content within the message, such as links or executable code, is disabled. Any message in the Junk E-Mail folder can be marked as legitimate by selecting the message and then clicking Not Junk on the toolbar. When this button is clicked on a selected message, the message is moved to the Inbox.

Note: After you click Not Junk, Outlook Web App gives you a check box to Always trust messages from the sender's address, if available and if external to your organization. Selecting this check box will add the sender's address to your Safe Senders List.

You can also move a message from the Junk E-Mail folder to another folder by dragging it from the Junk E-mail folder to any other folder. This does not add the sender to the Safe Senders List. If you right-click the Junk E-mail folder and select Empty Junk E-mail, the contents of the Junk E-Mail folder are moved to the Deleted Items folder.

Outlook Web App also identifies phishing messages, which are a specific type of junk e-mail messages that are designed to steal your valuable personal data. Phishing messages are identified on the information bar, regardless of which folder they are located in. You should exercise caution with a message identified as a possible phishing message.

Address Book

Outlook Web App gives you several options for addressing messages and meeting requests. You can select entries from the address book for your organization or from the Contacts folders in your mailbox. You can also send a message by entering the SMTP address of the mailbox you want to send the message to in the To or Cc field of a new message.

Viewing the Address Book 
You can view the address book by clicking the address book icon at the top of the Outlook Web App window or by clicking To or Cc in a new message. Use the navigation pane to select which set of addresses you want to view. By default, the global address list for your organization is displayed. You can change the selection to show other available address lists by clicking Show other address lists. To view your contacts, click the Contacts folder in the navigation pane.

When you open the address book from the top of the Outlook Web App window, you see only the address book. When you open the address book by clicking To or Cc in a new message, you will see the address book and the To, Cc, and Bcc fields.

How to Find an Address 
There are several ways to find an address in the global address list for your organization or in your Contacts folders. The simplest way is to enter the name of the person you are looking for in the search field at the top of the Outlook Web App window, next to the address book icon . If a single match is found, Outlook Web App will display the entry for that match. If multiple matches are found, Outlook Web App will display a message that more than one match was found together with a list of possible matches. To view an entry, click a name.

You can find someone by opening and searching the address book, using the search field at the top of the page. The search contains a magnifying glass icon . Type the name of the person you are looking for in the field, and then click the icon to start the search. When you search in the Address Book window, the search is limited to the address book that you have selected in the navigation pane.

If you have already opened a new message, you can type the name of the people you want to send the message to in the To or Cc fields of the message. Outlook Web App will try to resolve the names automatically.

Search for an Item

Outlook Web App lets you search for any item in your mailbox or your address lists. Calendar does not have a search window, but meeting requests and responses are included in the results of searches of the mail folders that they are stored in.

Search for an Item
You will find a search window at the top of the list of items in any mail, contacts, or task folder. Click the drop-down arrow in the Search window to set a search to one of the ranges. Click the chevrons to the right side of the search window to select additional options to narrow the range of your search.

Search for an Address 
Regardless of where you are in Outlook Web App, you can search your organization's global address list by using Find Someone at the top of the Outlook Web App window. Type part of the name of the person who you want to find, and then press ENTER to see a list of possible matches. Click the name of the person whose contact information you want to see.

You can also click the Address Book at the top of the Outlook Web App window to view and search your Contacts folder or the global address book for your organization.

Use a Filter 
You can search e-mail folders by using the Filter in the toolbar. Click the arrow next to the filter to choose one or more criteria for your filter.

When you click the arrow, Outlook Web App displays a drop-down list of criteria. Click the criteria you want to use, and then click apply.

To remove the filter, click Clear Filter .

You can also create a search folder based on the current filter by clicking Add Filter to Favorites . When you click Add Filter to Favorites, a new search folder will appear in your Favorites that uses the criteria of that filter. For example, if you click Add Filter to Favorites when a filter that shows the flagged messages in your Inbox is active, a folder that shows the flagged messages in your Inbox will be added to your Favorites.

Check Spelling

You can check the spelling in your messages and meeting requests before you send them in Outlook Web App.

Note: The spelling checker does not check the subject line of your message.

To Check and Fix Spelling Mistakes 
1. After you compose a message or while you are composing a message, click in the body of the message.
2. On the toolbar, click Check Spelling or press F7. The spelling checker will underline each word it does not recognize in red.
3. Right-click an underlined word to see a list of suggested corrections. Click one of the suggestions to substitute it for the misspelled word. You can select the dictionary language for a message by clicking the drop-down arrow next to the Check Spelling button and then selecting a language from the Check spelling in this language list.

You can also set the default dictionary language by clicking Options on the Outlook Web App toolbar and then clicking Spelling in the Navigation Pane. Use the Spelling Options section to configure the default settings for all messages.

Working with Folders

By default, messages that are sent to you are stored in your Inbox. However, you can organize your messages into a hierarchical folder system and continue to adjust it as your needs change. For example, you can create a folder named "My Team" that has subfolders for each person on your team. When someone leaves your team, you can delete that person's folder. If someone moves to another team, you can move the folder to that team's folder.

The folders you create can reside at the same level as your default folders, such as the Inbox or Sent Items folders, or you can create subfolders within any existing e-mail folder. For example, you can create subfolders within your Inbox. Folders that are created in Calendar, Contacts, or Tasks are created as subfolders of their parent folders. Subfolders are created as the same type as the parent folder. For example, if you create a subfolder of your Calendar folder, the new folder will also be a calendar folder.

Note: To view your new folder in the folder list, you may have to refresh your browser.

To Create a New Mail Folder 
1. In the Navigation Pane, click Mail to view the list of all folders in your Inbox.
2. Right-click the folder in which you want to create a new folder. For example, to create a subfolder in your Inbox, right-click Inbox. To create a new folder at the same level as your Inbox, right-click your name at the top of the folder list.
3. Click Create New Folder. Type a name for your new folder.
4. Press ENTER to save your changes.

To Create a New Calendar Folder 
1. In the Navigation Pane, click Calendar.
2. Click Create New Calendar.
3. Type a name for the new calendar.
4. Press ENTER to save your changes.

To Create a New Contacts Folder 
1. In the Navigation Pane, click Contacts.
2. Click Create New Folder.
3. Type a name for the new contacts folder.
4. Press ENTER to save your changes.

To Create a New Tasks Folder 
1. In the Navigation Pane, click Tasks.
2. Click Create New Folder.
3. Type a name for the new tasks folder.
4. Press ENTER to save your changes.

To Delete a Folder 
1. In the Navigation Pane, click Mail to view the list of all folders in your mailbox.
2. Right-click the folder that you want to delete.
3. Click Delete in the menu.

Note: After you delete a folder, it is moved to the Deleted Items folder. The folder is not permanently removed until you delete it from the Deleted Items folder.

To Rename a Folder
1. In the Navigation Pane, click Mail to view the list of all folders in your mailbox.
2. Right-click the folder that you want to rename, and then click Rename.
3. Type the new folder name, and then press ENTER.

Note: Some folders, such as the Inbox, cannot be renamed. If the folder cannot be renamed, the Rename option in the menu will appear dimmed.

To Move or Copy a Folder 
By Dragging
1. In the Navigation Pane, click Mail to view the list of all folders in your mailbox.
2. To move a folder, drag it to the location that you want to move it to.
3. To copy a folder, hold down the CTRL key as you drag the folder to the location that you want to copy it to. A plus sign will appear next to the pointer as you drag the folder.

By Using the Right-Click Menu 
1. In the Navigation Pane, click Mail to view the list of all folders in your mailbox.
2. Right-click the folder that you want to move or copy, and then click Move Folder or Copy Folder in the menu. A new window will appear that shows the folders that you can move or copy to. Select the folder that you want to move or copy to, and then click Move or Copy.
3. You can also create a new folder to move or copy to by clicking Create New Folder in the Move to Folder or Copy to Folder window.

Note: If you want to create a personal information folder as a subfolder to a mail folder, you can create the folder and then move it to the location that you want. Some folders, such as the Inbox, cannot be moved to another location.

Move or Copy an Item

You can reorganize e-mail messages, appointments, meetings, contacts, and tasks in your mailbox. You can move or copy any item to an existing folder by dragging items between folders. You can also move or copy items in public folders that you have permission to edit by using the same methods that you would use for items in your mailbox.

To Move an Item to an Existing Folder 
1. Select the item that you want to move.
2. Drag the item to move it to the destination folder.

To Copy an Item to an Existing Folder
1. Select the item that you want to copy.
2. Press CTRL, and then drag the item to copy it to the destination folder.

Note: Messages can be moved or copied only to message folders, contacts to contacts folders, tasks to task folders, and calendar items to calendar folders.

Additional Ways to Move or Copy Items 
In addition to dragging an item, you can move or copy it by using the following methods.
To Move or Copy an Item by Using the Right-Click Menu 
1. Right-click the message that you want to move or copy, and then click Move to Folder or Copy to Folder. A new window will appear that shows the folders that you can move or copy the message to. Select the folder that you want to move or copy the message to, and then click Move or Copy.
2. If you want to move or copy the message to a new folder, you can create the new folder by clicking Create New Folder in the Move to Folder or Copy to Folder window.

To Move or Copy an Item by Using the Toolbar 
1. Click the message that you want to move or copy to select it, or double-click the message to open it, then click Move or Copy to Folder on the toolbar, and then click Move to Folder or Copy to Folder. A new window will appear that shows the folders that you can move or copy the message to. Select the folder that you want to move or copy the message to, and then click Move or Copy.
2. If you want to move or copy the message to a new folder, you can create the new folder by clicking Create New Folder in the Move to Folder or Copy to Folder window.

Note: Messages can be moved or copied only to message folders, contacts to contacts folders, and tasks to task folders. Calendar items cannot be moved or copied between folders.

Add a Signature

An e-mail signature consists of text or pictures that can be automatically added to the end of an outgoing e-mail message.

To Create a Custom Signature 
1. At the top of the Outlook Web App page, click Options.
2. Click Messaging.
3. In the E-Mail Signature box, type and format the signature that you want to use.
4. To add your signature to all outgoing messages, select the Automatically include my signature on outgoing messages check box.
5. Click Save or press CTRL+S.

Note: If you do not want to add your signature to all outgoing messages, you can create a signature as described here but not click the check box to automatically include it on outgoing messages. As soon as you have created a signature, you can add it to individual messages by clicking Insert Signature on the toolbar.

Working with Attachments

You can use attachments to include one or more files on any item that you create in Outlook Web App, such as an e-mail, calendar item, contact, or task. An attachment can be a file that is created in any program, such as a Microsoft Word document, a Microsoft Excel spreadsheet, a .wav file, or a bitmap file. You can also remove attachments from an item.

Some attachments may be removed or blocked by antivirus software that is used by your organization or by the organization of the recipients of your e-mail. If you have any questions about support for attachments, contact your technical support group.

If you reply to a message that has an attachment, the attachment is not included in the reply. Instead, a placeholder icon replaces the file. If you want an existing attachment to be included, forward the message instead of replying to it. 

Add an Attachment 
You can attach any kind of file that can be accessed from your computer or through your network to any Outlook Web App item.

1. In a message, calendar item, contact, or task, click Attach File on the toolbar.
2. In the Attach Files dialog box, type the path of the file that you want to attach, or click Browse to locate the file.
3. If you use Browse, highlight the file that you want to attach, and then click Open to add it to the attachments list.
4. Click Attach, and the file name will appear in the Attach Files dialog box.
5. To change the file that you selected, click Browse, and then locate the file that you want.
6. To attach more than one file, click Choose more files in the Attach Files dialog box.
7. To return to the item, click Attach to attach the selected files, or click Cancel to return to the item without attaching the files.

Note: Long file names may be truncated in Outlook Web App before the files are attached. This does not affect the contents of the file. If you are using Microsoft Internet Explorer 6 with Service Pack 2 or a later version, the attached file name is limited to 76 characters. If the file name is truncated to meet this limit, the first two characters of the file name may be changed. Earlier versions of Internet Explorer replace the long file name with a generic name, such as filename[1].txt.

Remove an Attachment 
You can remove an attachment from an item.

1. Open the item, and then click the attachment that you want to remove.
2. Press DEL on the keyboard to remove the attachment.

Open an Attachment 
When an item includes an attachment, Outlook Web App displays a paper clip icon next to the item in the list window.

When the item is opened or previewed, the name of the attached file appears in the item information. Some attachments, such as .txt files and .gif files, are opened directly by the Web browser.

Caution: Do not open an attachment sent in an e-mail unless you trust the content and the person who sent it to you. Attachments are a common method for spreading computer viruses. Therefore, we recommend that you use the Open as Web Page option when you open an attachment if it is available. Not all file types can be opened as a Web page.

1. Click the attachment file name that is located in the message heading information. Outlook Web App gives you the option to open the attachment by using the appropriate application or save the attachment to disk.
2. You can also use Open as Web Page to open the attachment by using your Web browser.

Before you can modify attached files, you must download them to your computer. For more information about how to download attached files, see "Send an Edited Attachment".

Send an Edited Attachment 
If you want to edit an attachment, you must first download it to your computer.

1. Open the item that has the original attachment.
2. Click the attachment, and then click Save on the File Download dialog box to save the attachment to your computer. Or right-click the attachment, and then click Save Target As on the menu.
3. Find and open the saved copy of the attachment on your computer, and then make the changes that you want.
4. Save your changes and close the document.

The modified attachment is now saved on your computer.

Attaching a Message to a Message
In addition to attaching files, you can attach messages to messages.
To Forward a Message as an Attachment 
1. Right-click the message that you want to forward as an attachment.
2. Click Forward as Attachment. Outlook Web App will open a new message with the message you selected added as an attachment.
3. Enter the recipients that you want in the To and Cc fields. For more information about recipients, see Add or Remove Recipients.
4. Type a subject.
5. Type your message in the message body.
6. When you finish typing the message, click Send or press ALT+S to send it.

To Attach a Message to a Message By Using the Drag-and-Drop Feature
1. Create a new message by clicking New , or pressing CTRL+N on the keyboard.
2. Arrange the new message window so that you can see both the new message window and the list view which shows the message that you want to attach.
3. Drag the message that you want to attach to the new message.

To Attach a Message to a Message By Using Copy and Paste 
1. In the list view, click the message that you want to attach to select it and press CTRL+C to copy it.
2. Create a new message by clicking New , or pressing CTRL+N on the keyboard.
3. With the new message as the active window, press CTRL+V to attach the message you copied.

Layout

Outlook Web App gives you tools for determining the layout of folders. The details of the currently selected item are displayed in the reading pane. For example, if you are viewing the Inbox, the reading pane displays the contents of the currently selected message. You can turn the reading pane on or off in any folder by clicking Show/Hide Reading Pane on the toolbar. This button selects the location of the reading pane in Mail, Contacts, and Tasks. The reading pane can appear at the bottom of the page, on the right side of the page, or it can be turned off. In the Calendar folder, the reading pane can appear on the right side of the page or it can be turned off.

You can choose to view the names of the items in the item list in Mail, Contacts, and Tasks on a single line or in two lines. Click Single Line to select single-line view or click Multiple Line to select multiple-line view in the folder list.