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Patient Client Rights

USC Upstate Health Services adopts and affirms as departmental policy the following right of patients/clients who receive our services.

This policy affords you, the patient /client, the right to:

  1. Treatment without discrimination as to race, color religion, sex national origin, age, or disability.
  2. Care that is considerate and respectful.
  3. Participation in decisions regarding treatment.
  4. The name and function of Health Services personnel providing services and the identity of other personnel and institutions assisting in treatment.
  5. Complete and current information concerning diagnosis, treatment and expected outcomes in terms that can be easily understood.
  6. Receive information regarding condition/treatment options.
  7. Refuse treatment and to be informed of any potential consequences.
  8. Privacy to the extent consistent with care.
  9. Confidentiality of all records pertaining to treatment, except as otherwise provided by law.
  10. Continuity of care and to be formed of the possibility of continuing requirements following the end of treatment.
  11. Refuse to participate in research.
  12. Examine and receive an itemized statement of all charges.
  13. Upon request, full disclosure of facility’s rules and regulations.
  14. A smoke-free environment.

Patients/Clients are expected to:

  1. Provide accurate information regarding complaints, past illnesses, hospitalizations, medications, and psychological treatment.
  2. Communicate to nursing personnel if instructions and/or information are not clear or understood.
  3. Keep appointment.
  4. Follow treatment plan.
  5. Clearly state refusal of treatment.
  6. Follow USC Upstate Health Services rules and regulations.
  7. Consider the rights of other patient/clients and staff.
  8. Respect property of other clients and Health Services staff.
  9. Refrain from smoking while in facility.

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Phone: (864) 503-5191  

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USC Upstate Health Services
995 University Way
Spartanburg, SC 29303
Phone: (864) 503-5191 
Fax: (864) 503-5099

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